Returns & Exchanges

At Dormeo USA, we want you to love your sleep experience; if you are not completely satisfied, we offer a 100-night trial period for mattresses and a 30-day return window for accessories.

1

Initiate Your Request

Contact our Customer Care team via email or phone to start your return process and receive a Return Authorization Number.

2

Prepare Your Items

Ensure the product is clean and undamaged; for smaller items, please use the original packaging whenever possible.

3

Schedule a Pickup

For mattresses and large items, we will coordinate with a local charity or removal service to pick up the product directly from your home.

4

Receive Your Refund

Once we receive confirmation of the return or donation, we will process a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing